Privacy Policy

Lightning Cleaning LLC Effective Date: November 8, 2025

We respect your privacy. This policy covers data collected via our website, bookings, and SMS. We comply with TCPA, CTIA, 10DLC, and all applicable federal and Florida privacy laws.

1. Information We Collect

Contact (name, address, email, mobile)

Booking details & preferences

Payment data (processed via Stripe – no full cards stored)

SMS opt-in records & message history

Website analytics (IP, browser, cookies)

2. How We Use Your Data

Deliver cleaning services

Send transactional SMS (with consent)

Send marketing SMS (only with written consent + double opt-in)

Process payments

Improve experience

3. SMS A2P Compliance

Sent via registered 10DLC numbers

Every message includes sender ID, STOP, HELP, and content summary

No autodialing for marketing without written consent

Frequency capped; no SHAFT content

4. Sharing & Sale of Data

We do not sell your personal information. We share only with trusted vendors (Stripe, Twilio, etc.) under strict data-processing agreements.

5. Your Rights & Choices

SMS Opt-Out: Reply STOP → immediate confirmation

Email Opt-Out: Click “unsubscribe”

Access/Delete Data: Email [email protected] (response within 30 days)

Cookies: Disable in browser

6. Data Security & Retention

SSL/TLS encryption, PCI-DSS via Stripe, regular audits. Retention: Bookings/payments 7 years | SMS opt-ins consent + 5 years | Analytics 26 months.

7. Children

Not directed to children under 13.

8. Updates

Changes posted here; material changes notified via email/SMS (with opt-out).

9. Contact

Lightning Cleaning LLC Joshua Young 1508 East Jean Street, Tampa, FL 33610 Email: [email protected] Phone: +1 (859) 806-9321

Fully compliant with TCPA, CTIA, 10DLC, and Florida privacy laws. See Terms of Service for SMS details.