Terms of Service

Lightning Cleaning LLC Effective Date: November 8, 2025

Welcome to Lightning Cleaning LLC ("we," "us," or "our"), a Tampa, Florida-based provider of residential and commercial cleaning services. By using our website, booking a service, or communicating with us, you agree to these Terms of Service.

1. Services

We provide standard cleaning, deep cleaning, move-in/move-out, post-construction, carpet/upholstery, and window cleaning using insured, background-checked professionals and eco-friendly products.

2. Booking & Cancellation

Bookings are confirmed upon payment or deposit.

Cancellation Policy: Free with 48+ hours notice | <48 hours → 50% fee | <24 hours → full charge.

Arrival windows may shift due to traffic; we will notify you immediately.

3. Pricing & Payment

Transparent upfront pricing includes labor, supplies, and travel within the Tampa Bay area.

Payment processed securely via Stripe (PCI-DSS compliant). We do not store full card details.

Late payments accrue 1.5% monthly interest.

4. Customer Responsibilities

Provide safe access (keys, codes, or on-site).

Secure pets, valuables, and fragile items.

Disclose hazards (mold, pests, structural issues).

Provide parking instructions.

5. Satisfaction Guarantee

Not 100% satisfied? Contact us within 24 hours — we’ll re-clean affected areas free within 72 hours.

6. SMS Communications – FULL A2P / TCPA / CTIA / 10DLC COMPLIANCE

We may send SMS for confirmations, reminders, surveys, or promotions (only with prior express written consent).

A2P Compliance Details

All SMS sent via 10DLC-registered, TCR-approved campaigns.

Transactional SMS: Consent given when you provide your number.

Marketing SMS: Requires prior express written consent + double opt-in.

Every message includes: Sender: Lightning Cleaning Reply STOP to unsubscribe Reply HELP for support Brief description

Frequency: 1–3 per booking; max 4/month for promotions.

Standard carrier rates apply.

No SHAFT content. No autodialers for marketing without written consent.

Opt-Out: Reply STOP → one confirmation → no further marketing texts (transactional may continue).

7. Liability & Insurance

We carry $2M general liability insurance.

Not liable for pre-existing damage or undisclosed conditions.

Liability capped at service cost.

8. Governing Law

Governed by Florida law. Disputes resolved in Hillsborough County courts.

9. Changes

Updates posted here. Continued use = acceptance.

10. Contact Us

Lightning Cleaning LLC Joshua Young 1508 East Jean Street, Tampa, FL 33610, United States Email: [email protected] Phone: +1 (859) 806-9321